Hotel Software Consulting
We analyze your existing hotel software landscape, optimize processes and support you independently in selecting new providers – right up to contract signing.
Learn moreWe help hotels find the perfect software solutions through our vendor-neutral expertise – creating seamless operations and digital guest experiences that truly impress.
Tailored solutions for your hotel operations
We analyze your existing hotel software landscape, optimize processes and support you independently in selecting new providers – right up to contract signing.
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We take over the coordination, communication and execution of your project – from project plan to successful go-live.
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We analyze your pricing and distribution strategy, set up your RMS and support you in revenue and profit optimization.
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Whether system training, rebranding workshops or individual guidelines – we train your teams practically and sustainably.
Learn moreHotel expertise meets technology understanding – with passion, experience and personal commitment.
Founder
Expert in Hotel Technology and Digitalization
With over 25 years of experience in hospitality and technology consulting, Zsuzsanna Albrecht accompanies hotels on their journey to digital transformation.
Her career began in operational leadership positions at international hotel chains such as Holiday Inn, Ramada and Grand City Hotels. At Rendezvous Hotels, she was Vice President Distribution & Marketing and was responsible for strategic management of 14 properties.
From 2015, she moved into the tech industry: As Business Development Manager and VP Sales Europe, she was responsible for the sales of hotel software solutions (including for SiteMinder, SHR and Cross-Tinental) throughout Europe. In parallel, she was a guest lecturer for Business Intelligence at SRH Berlin.
In 2019, she founded ZAHC – Zsuzsanna Albrecht Hospitality Consulting, focusing on independent software consulting. From 2020 to 2024, she was chairwoman of the HSMA Technology Expert Committee and continues to be active as a member since July 2024.
Zsuzsanna Albrecht is also a certified trainer and coach and holds a Master Certificate in Revenue Management from the renowned eCornell University.
Management Assistant
Technology Expert & Communication Professional
As management assistant and technical expert of the team, Katharina brings her operational hotel experience and pronounced technical understanding to every project.
After her first steps in operational hospitality, she discovered her passion for technology and IT solutions. Whether software problems, IT challenges or new digital tools – she always finds the right solution.
With her combination of hotel experience, technical expertise and strong communication skills, she coordinates internal processes with precision and is also a competent contact person for customers and partners.
Katharina has deepened her revenue management expertise with the Certificate in Revenue Management (ECRME) from the European Centre for Revenue Management Education, developed by Swiss Hospitality Solutions.
Project Manager
Focused Project Manager with Hands-on Mentality
As project manager, Nicole coordinates complex software implementations and digitalization projects with structured approach and clear focus. Her experience from operational hospitality flows into every project step and ensures practical solutions.
Her analytical view of processes, her hands-on mentality and her talent for testing systems thoroughly ensure smooth implementation of technical solutions.
Through her precise way of working and her deep understanding of the needs of daily hotel operations, she creates technically sophisticated and at the same time practical solutions.
Chief Barking Officer
Head of Guest Reception & Volume Management
As Chief Barking Officer, Elli reliably announces every visitor, every parcel and every suspicious pile of leaves. No PMS in the world has a better early warning system.
Her core competence: guest reception with full commitment. Everyone who walks through the door gets greeted, sniffed and checked for treats. Check-in in under ten seconds, no tablet required.
On video calls, Elli makes spontaneous cameo appearances, making sure that even the driest interface meeting has a highlight.
Head of Happiness
Mood Management & Snack Procurement
Joy is responsible for the team's most important KPI: good vibes. Her success rate after a stressful go-live is a steady 100 percent.
She is also in charge of break planning. The moment she sits in front of the desk with the leash in her mouth, the team knows it is time for fresh air and a clear head.
On top of that, she regularly and very thoroughly audits the office snack supply. Documentation? None. Result? Always empty.
we connect hotels, software & people.
We live our curiosity and affinity for innovative software solutions every day. Through continuous education and a deep network, the topic of staying current becomes second nature.
Recommendation rate
digitalized accommodations and education providers
completed tasks
years of combined industry understanding in the team
Transparent answers about hotel management software, revenue management and independent consulting for hotels.
Selecting the right software is a strategic decision that we support with a proven, structured consulting process – completely independent and without commission.
Project duration and effort vary depending on complexity, hotel size and your digital requirements. After the initial consultation, you will receive a realistic time estimate and a transparent project plan.
We work with transparent hourly rates for consulting and create individual proposals for each project.
Our transparent consulting model:
100% independent consulting: We work commission-free – you pay exclusively for our neutral expertise.
Yes, 100% independent hotel software consulting! As a neutral software consultant, we receive:
This 100% independence enables us to advise exclusively in your interest and find the truly best solution for your hotel.
There is no single best software – only the best solution for your specific needs. Each vendor has different strengths for different property types.
Critical decision factors for software selection:
This is exactly why independent software consulting is important – we know the software vendors in the tourism sector and find the solution that fits you 100%.
Absolutely YES! Small properties also benefit from professional revenue management software:
Modern revenue management tools are now affordable and user-friendly for smaller properties too. The investment in an RMS (Revenue Management System) usually pays off within a few months.
We help with selecting the right revenue management system and optimal setup for your property.
Risk minimization through structured change management is a core component of our software implementation consulting:
Our goal: Through professional software project management, minimize downtime and ensure a smooth transition.
There is no generic timeline for a PMS migration – and anyone who gives you one without knowing your property is not advising you seriously. The duration depends on too many factors.
What significantly influences project duration:
Based on our experience from over 60 accompanied projects, we develop a realistic project plan with clear milestones and a go-live date that works with your hotel's day-to-day operations.
A channel manager is software that automatically and in real time synchronizes your hotel's availability and rates across all connected booking portals – for example Booking.com, Expedia, HRS or your own hotel website.
Without a channel manager, availability and rates need to be manually updated on each portal separately. This not only costs valuable time, but also significantly increases the risk of double bookings.
Do I need a channel manager?
Most modern PMS systems either include an integrated channel manager or connect seamlessly with leading providers like SiteMinder. Which solution fits your property best is something we work out together in the consulting process.
Yes, remote consulting for software migrations is just as effective – and often even more efficient! Our experience from many digitalized hotels shows that digital consulting offers decisive advantages.
Why remote consulting works so well for hotel software:
When on-site appointments make sense: Kick-off workshops to get to know the team and your property better, or when the team needs intensive personal support.
Hybrid approach: Many of our clients combine remote consulting with targeted on-site appointments.
Through modern tools, remote consulting today is just as personal and interactive as a physical meeting – with maximum flexibility for your hotel.
No problem! Contact us for a free initial consultation.
Schedule your free consultation now